City Hall, First Floor
201 North Broadway
Escondido, CA 92025
Phone: 760-839-4657
Billing: 760-839-4682
Pay by Phone: 855-608-2480
Fax: 760-432-9512
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
To report sewer spills, storm water violations, and water waste issues please use the Escondido Report It! App or call the City’s Public Works Yard at 760-839-4668.
For information regarding utility billing, including starting or stopping water, wastewater and trash/recycling services, please see the Finance Department's Utility Billing page or call the Billing phone number listed above.
The Utilities Water Division operates water treatment facilities and the distribution system to ensure that high-quality water is delivered at the most economical costs. This division also maintains the recycled water distribution system, as well as the City's two lakes, which provide water storage and recreational opportunities.
The Environmental Programs Division works on behalf of the City Utilities Department to implement the state and federal regulations and policies pertaining to Watershed Protection. The Division works with many other departments on storm water compliance, water conservation efforts, wetland and creek restoration projects.
The Utilities Wastewater Division oversees treatment and reclamation operations, oversees the industrial and commercial pretreatment program, operates the Hale Avenue Resource Recovery Facility (HARRF), and maintains the sewer collection system and sewage lift stations.
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