City Hall, First Floor
201 North Broadway
Escondido, CA 92025

Phone: 760-839-4657
Billing: 760-839-4682
Pay by Phone: 855-907-3210
Fax: 760-432-9512
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

To report sewer spills and stormwater violations, please call 760-839-4668. If after hours, call Police non-emergency line at 760-839-4722.

For information regarding utility billing, including starting or stopping water, wastewater and trash/recycling services, please see the Finance Department's Utility Billing page or call the Billing phone number listed above.

The Utilities Water Division operates water treatment facilities and the distribution system to ensure that high-quality water is delivered at the most economical costs. This division maintains the City's two lakes, which provide water storage as well as recreational opportunities and the recycled water distribution system.

The Utilities Wastewater Division oversees treatment and reclamation operations, oversees the industrial and commercial pretreatment program, operates the Hale Avenue Resource Recovery Facility (HARRF), and maintains the sewer collection system and sewage lift stations.

Divisions:

• Lakes – Administration & Ranger Program
• Wastewater Collection & Treatment
• Water Treatment & Distribution
• Environmental Programs
  • Storm Water Program
  • Water Conservation Program

Users:

• Residential
• Commercial
• Agricultural

Other Related Links: 

• Drought Response and Restrictions
• Sewer System Management & Sewer Overflow Response Plan
• Urban Water Management Plans
• Water Use Violation Request for Investigation

• Storm Water Violation Request for Investigation
• Environmental Excellence Awards Program
• Wastewater, Storm Water & Related Matters Ordinances
• Watershed Sanitary Survey Update (2016)
• FREE California Landscape Training
• Water Quality Reports