Pay your Utility bill here using the online payment system Invoice Cloud

COVID-19 Information:
Given the importance of personal hygiene in preventing the spread of the COVID-19, we have suspended billing related service shutoffs. We will continue to evaluate this suspension period and remain in compliance with state orders. We have also suspended late fees and past due fees until further notice.  If you’re experiencing a financial hardship, please email ubcustomerservice@escondido.org and we will get back with you as soon as possible to make arrangements.
 
Online Payment Highlights
  • View and pay your bill online with a credit/debit card or e-check
  • Securely store payment information for later use
  • Save time and avoid late payments with AutoPay
  • Go paperless to receive bills via email after registering your account
  • Get an email notification when your bill is ready, just before the due date and when a scheduled payment is pending   
More Ways to Pay
  • Pay by Phone – call (855) 608-2480 to make a payment or check your balance 24/7
  • Pay by Text - receive text notifications about your bill and have the option to pay via text message with stored payment. Sign up in your account or when you make an online payment. 

Go to the Payment Portal

City Hall, First Floor
201 North Broadway
Escondido, CA 92025

Phone: 760-839-4682
To check account balance or to make a payment by phone, please call (855) 608-2480,
    Available 7 days a week, 24 hours a day
Fax: 760-735-9424
 
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
 

Utility Billing, which is a division of the Finance Department, is responsible for performing all accounting functions related to water billing. Presently, approximately 29,800 accounts are maintained through this office, with each of these accounts assigned to one of six billing cycles. The accounts are billed as follows:

Cycle 1   – Billed on the 1st of every month
Cycle 3   – Billed on the 15th of every other month: February, April, June, August, October & December
                   This cycle bills our non-water accounts.
Cycle 51 – Billed on the 4th of each month
Cycle 52 – Billed on the 11th of each month
Cycle 54 – Billed on the 18th of each month
Cycle 55 – Billed on the 25th of each month
 

Your bill cycle can be located on your Utility Bill in the top portion of your bill, under the due date. If you do not receive your bill within three days of the bill date, please call or log on to our Web site to get a copy. All bills are mailed so that you receive them by the bill date.

The monies for water services are maintained in a special water fund from which all water-related costs are expended. This fund segregation is used to enable the water section to be treated as a unique entity for accounting purposes. The water fund is a complete self-supporting fund with no tax money of any kind used for operating expenses.

Water Shutoff Protection Act - SB998

Popular Links

Here are some links that you may find helpful


Starting and Stopping Your Utility Bill

Utilities Rates and Fees Schedule

Understanding Your Utility Bill (Coming Soon)

Utility Payment & Emergency Information

History of Water Supply Development

Water Conservation Tips & Resources

Filling Your Pool

Non-Residential Wastewater Classification Review

Your Comment Matters.

If you have received extra special ser­vice, this is a good way for you to tell us about it. If you have comments on problem areas, or suggestions for improvements, we want to hear about them. This will help us to improve our service to you.

Your Comment Matters