Our exciting new online payment system is now live, and the telephone payment number has changed to (855) 608-2480.

Beginning May 22, 2018, a new and improved electronic billing and payment service is available to the City’s Utility Billing customers!  Customers can enjoy the convenience of paying anytime, anywhere, by web, phone, or text.  The new service includes more choices to receive and pay utility bills, an easy-to-use online portal, the ability to enroll in paperless billing and optional text message reminders.  

Online Payment Highlights

  • View and pay your bill online with a credit/debit card or e-check
  • Securely store payment information for later use
  • Save time and avoid late payments with AutoPay
  • Go paperless to receive bills via email
  • Get an email notification when your bill is ready, just before the due date and when a scheduled payment is pending 

More Ways to Pay

  • Pay by Phone – call (855) 608-2480 to make a payment or check your balance 24/7
  • Pay by Text - receive text notifications about your bill and have the option to pay via text message with stored payment. Sign up in your account or when you make an online payment. 

With the launch of our new service, customers will need to start fresh by creating an account.  AutoPay customers will need to add a default payment method and sign up to have automatic payments continue uninterrupted.

Go to the Payment Portal

City Hall, First Floor
201 North Broadway
Escondido, CA 92025

Phone: 760-839-4682
To check account balance or to make a payment by phone, please call (855) 608-2480, Available 7 days a week, 24 hours a day
Fax: 760-735-9424
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
City Hall Calendar

Utility Billing, which is a division of the Finance Department, is responsible for performing all accounting functions related to water billing. Presently, approximately 29,800 accounts are maintained through this office, with each of these accounts assigned to one of six billing cycles. The accounts are billed as follows:

Cycle 1 – Billed on the 1st of every month
Cycle 3 – Billed on the 15th of every even-numbered month (February, April, June, August, October & December). This cycle bills our non-water accounts.
Cycle 51 – Billed on the 4th of each month
Cycle 52 – Billed on the 11th of each month
Cycle 54 – Billed on the 18th of each month
Cycle 55 – Billed on the 25th of each month

Your bill cycle can be located on your Utility Bill in the top portion of your bill, under the due date. If you do not receive your bill within three days of the bill date, please call or log on to our Web site to get a copy. All bills are mailed so that you receive them by the bill date.

The monies for water services are maintained in a special water fund from which all water-related costs are expended. This fund segregation is used to enable the water section to be treated as a unique entity for accounting purposes. The water fund is a complete self-supporting fund with no tax money of any kind used for operating expenses.

Popular Links

Here are some links that you may find helpful

Starting and Stopping Your Utility Bill

Utilities Rates and Fees Schedule

Understanding Your Utility Bill (Coming Soon)

Utility Payment & Emergency Information

History of Water Supply Development

Water Conservation Tips & Resources

Filling Your Pool

Non-Residential Wastewater Classification Review

Your Comment Matters.

If you have received extra special ser­vice, this is a good way for you to tell us about it. If you have comments on problem areas, or suggestions for improvements, we want to hear about them. This will help us to improve our service to you.

Your Comment Matters

Look up utility bills older than 5/25/18. Newer bills on Invoice Cloud

Session cookies are required
  1. Account Number
  2. Account PIN (First 5 Characters) Help