Utility Billing Information


Billing: 760-839-4682
Pay by Phone: 855-608-2480
Utility Bill Online Payments

For Information regarding Utility Billing, Including starting or stopping water, wastewater, and trash/recycling services, see the Finance Departments Utility Billing page or call the billing number listed above.


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Certificate in Water Management & Leadership

City Hall, First Floor
201 North Broadway
Escondido, CA 92025

Billing Customer Service: 760-839-4682
Non Emergency Spills and Violations: 760-839-4668
Administration: 760-839-4662
Administration Fax: 760-432-9512
Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.

The Utilities Department oversees the Water, Wastewater, and Construction & Engineering Divisions, including Lakes and Environmental Programs. Division and program functions include the following;

  • Operation of water and wastewater treatment facilities; water and recycled water distribution systems; sewer collection systems; and related infrastructure
  • Designs and administers the Utilities Capital Improvement Program
  • Industrial and commercial pretreatment program
  • Storm Water and Water Conservation programs
  • Management and maintenance of two lake facilities and one open space preserve

Customer Class:                            

Other Related Links: 

Sewer spills, storm water violations, and water waste, please use the Escondido Report It! App

or call the City's Public Works Yard at 760-839-4668


Executive Staff

Deputy City Manager /   Director of Utilities
Christopher W McKinney

Deputy Director of Utilities, Water
Reed Harlan

Deputy Director of Utilities, Wastewater
John Del Fante

Deputy Director of Utilities, Construction & Engineering
Angela Morrow

Contact Executive Staff

Your Comment Matters.

If you have received extra special serĀ­vice, this is a good way for you to tell us about it. If you have comments on problem areas, or suggestions for improvements, we want to hear about them. This will help us to improve our service to you.

Your Comment Matters

Popular Links

Here are some links that you may find helpful

Water Treatment & Distribution

Wastewater Collection & Treatment

Lakes Recreation/Fishing Administration & Ranger Program

Environmental Programs Storm Water & Water Conservation

Utility Billing Start-Stop Service/Trash

Water Conservation

Plans, Reports & Notices

Permits & Applications