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If you have received extra special serĀ­vice, this is a good way for you to tell us about it. If you have comments on problem areas, or suggestions for improvements, we want to hear about them. This will help us to improve our service to you.

Water Smart Landscaping

City Hall, First Floor
201 North Broadway
Escondido, CA 92025

Phone: 760-839-4657
Billing: 760-839-4682
Fax: 760-432-9512
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

To report sewer spills and stormwater violations, please call 760-839-4668. If after hours, call Police non-emergency line at 760-839-4722.

For information regarding utility billing, including starting or stopping water, wastewater and trash/recycling services, please see the Finance Department's Utility Billing page or call the Billing phone number listed above.

The Utilities Water Division operates water treatment facilities and the distribution system to ensure that high-quality water is delivered at the most economical costs. This division maintains the City's two lakes, which provide water storage as well as recreational opportunities and the recycled water distribution system.

The Utilities Wastewater Division oversees treatment and reclamation operations, oversees the industrial and commercial pretreatment program, operates the Hale Avenue Resource Recovery Facility (HARRF), and maintains the sewer collection system and sewage lift stations.

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Executive Staff

Director of Utilities
Christopher W McKinney

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