Please do not make payments here to restore services that have been interrupted for non-payment or are scheduled to be interrupted for non-payment. You will need to make your payment in person. We are located at City Hall, 201 N. Broadway, Escondido.
The City of Escondido has contracted with Bank of America's Velocity payment system for acceptance of utility bill payments. This provides our customers with improved security and convenience options, including:
- The ability to securely store multiple payment methods.
- Make one-time payments or enroll in Automatic Payment plan.
- Automatic payment of the owed balance each month via bank account debit (ACH) or credit card.
Please read the following instructions first if you are new to this system
The link to the Velocity payment service is
Velocity New User Instructions
You will need to register yourself on the site (only on the first visit) in order to process payments, by entering account-related identifying information on the right side of the login/register page. The address information being requested is for the primary mailing address associated with your account. Example values for the "Numeric Portion of Primary Mailing Address" field are:
- 201 N Broadway = 201
- 1234 9th Ave. Apt 56 = 1234956
Enroll in Automatic Payment Plan
STEP 1 : Once registered you may log-in directly from the left side of the page, using Username you have chosen and Password=Please call to receive a temporary password if you don't remember your password.
Step 2 : If prompted, follow the prompts to select security questions and create a new password if necessary.
Step 3 : Click on the Payment methods tab found at the top of the page. Select a nickname, payment type and enter payment information. Make sure only the first 5 digits are in the first zip code box and the last 4 are in the second box or the payment method will not save.
Step 4 : Click on the Bill tab
Step 5: Check the box marked "Check to Pay" If you currently are at a zero balance put in $1.00 for amount to pay as you cannot set up auto pay without an amount to pay.
Step 6: Click the clock icon to set up AUTO-PAY
STEP 7: Select your Payment Method
STEP 8: Check the box to authorize the Payment Method
STEP 9: Select Automatic Payment
STEP 10: Click the “SAVE” button at the bottom of the screen.
Please note: the City of Escondido does not charge Convenience Fees.
To review your Auto-Pay, click the on the Payments List tab and you will see your pending payment.
Information you enter into the Velocity Payment system (name, address, phone number, email address, etc.) is not shared with the City of Escondido. If you wish to have your information changes effective for future City of Escondido mailings, and on your utility bill, you must contact a customer service representative at (760) 839-4682 and notify them of the information change(s) you wish to have made to your account.
Velocity Payment URL
You may bookmark the following URL, and visit it directly to make utility bill payments, enroll in automatic payments, and maintain your contact information. If you have any questions about the Velocity payments site, or encounter difficulties using it, please first view the FAQ link shown at the top of the site while you are signed in. If your question is not addressed, call Utility Billing at (760) 839-4682 for additional assistance during City Hall business hours (Monday - Friday, 8:00 AM - 5:00 PM).