FOR IMMEDIATE RELEASE

Contact: Gil Rojas, 760-839-4322

In response to customer feedback, the City of Escondido is pleased to announce that it has implemented a new on-line bill payment option for City water customers. Customers can save time and money with this option by no longer having to travel to City Hall to pay their bill or by saving a stamp. All customers with access to a computer will be able to pay their bill through the new secure on-line system using a credit card. There is no additional fee for this option and customers are able to pay with Visa and MasterCard or with debit cards with a Visa or MasterCard logo.

City water customers can access the on-line payment option by visiting the City of Escondido’s official website at www.escondido.org and clicking the link that can be found on the City’s homepage or in the Utility Billing section. Customers will need their 10 digit account number and their assigned pin which can be found on their bill.

The on-line payment option can be accessed Monday through Friday from 3am to 11pm and all day Saturday and Sunday. The system will be down for maintenance on Wednesdays from 6:00 am to 6:15 am. Payments made before 4:00 pm on a business day will post the same day and payments made after 4:00 pm will be posted the next business day. Business days are Monday through Thursday with the exception of legal holidays.

Customers still have the option to pay by mail, pay in person, and use the auto pay service. If you have questions about paying your water bill, please contact one of our friendly customer service representatives in the Utility Billing Department at 760-839-4682.