How do I change my payment method?

If your credit card has been replaced or you have changed your checking account and need to add a new payment method, complete the following steps to change your payment method:

Step 1: Click on the Payments List tab

Step 2: If on an Automatic Payment Plan, cancel the pending payment. If not on auto pay, go to Step 3

Step 3: Click on the Payment Methods tab, delete the old payment information and add the new one. The only item that can be edited is the expiration date for a credit card.

How do I change my mailing address?

If you have changed your mailing address and have an Automatic Payment Plan, the auto-pay will stop. You will need re-enroll in an Automatic Payment Plan.

To change your mailing address:

Step 1:  Click on the User List tab

Step 2: Click on edit and make changes on the Profile page, including the address. 

Step 3:  When making any changes on this page, you must enter your Current Password in the first box only.  The other two boxes are to be used if you are changing your password.

Step 4:  Click Save at the bottom of the page.  You will get a message “Your changes have been saved”

Can I receive an e-mail reminder of the balance due on my account?

Yes, by registering your e-mail address on-line, you will automatically receive a reminder of a balance due 5 days before the due date.  If you have already paid your bill, the balance due will show $0.00 as the amount due.

Customers who have signed up for an Automatic Payment Plan will also receive the reminder 5 days before the due date; two days later you will receive a receipt for the payment deducted from the account on file.

I’ve been locked out of the Velocity payment system, what do I do?

If you are locked out of your account, please wait 15 minutes before clicking on Forgot Password. The system will not let you reset a password before that time.  If you have been locked out and need a password reset, please call Utility Billing at 760-839-4682 during regular business hours Monday through Friday, 8:00 a.m. to 5:00 p.m.

We recommend that you do not use Google Chrome or Safari to reset your password or set up your account for the first time as it may not remember your password.

How do I add or edit my e-mail address?

You can add or edit your email under the User List tab after you log in. Click on edit, enter your current password and then skip down to enter your e-mail address; confirm your e-mail address. 

When making any changes on this page, you must enter your Current Password in the first box only.  The other two boxes are to be used if you are changing your password. Click Save to save your changes once you have entered and confirmed your e-mail address.

Can I save my payment method so that I don’t have to add it each time I pay?

Yes.  If you saved your payment method already for one-time payments, you do not need to add a new payment method again. In the Payment Type box, click on the downward arrow.  Click on the nickname you have given the payment method.  

How can I view copies of bills, both current and previous?

Copies of bills, both current and previous, can be viewed at www.escondido.org.  To view your bill, you will need your 10 digit account number and your account PIN, both can be found at the top of your bill.

Can I have more than one account on Automatic Payment Plan?

Yes, you can have more than one account on Automatic Payment Plan.  You will need a separate User Name for each account, however.  The accounts cannot be linked.

 

 

Additional FAQ’s can be found on the Velocity payment page. View the FAQ link shown at the top of the site while you are signed in.