RISK & SAFETY MANAGER

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under administrative direction, directs, manages, supervises, and coordinates the activities and operations of the Risk and Safety Division within the Human Resources Department including the City’s insurance, safety, loss control, and property/liability claims programs; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Director of Human Resources.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Assumes management responsibility for assigned services and activities of the Risk and Safety Division including the City’s insurance, safety, loss control, and property/liability claims programs; ensures the protection of the people, property, and resources of the City from identifiable and controllable risk of loss.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
• Plans, directs, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Oversees and participates in the development and administration of the Risk and Safety Division’s annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments.
• Oversees and administers all insurance issues for the City; selects and works with outside contractors and brokers; reviews, modifies, and negotiates insurance agreements; oversees and maintains all certificates of insurance for the City.
• Oversees and participates in performing market cost/benefit analysis; prepares and reviews request for proposals (RFPs), bid specifications and agreements; completes and reviews all insurance and risk management questionnaires.
• Oversees and coordinates safety program activities; ensures compliance with OSHA and related local, state, and federal regulations; conducts safety inspections; responds to complaints of safety hazards; oversees and/or conducts safety training and committees; reviews and updates all OSHA related programs and policies as necessary.
• Works with the City Attorney’s Office to manage all claims against the City including property, liability, and vehicle accident claims; assists the City Attorney’s Office in investigating claims; processes and adjusts claims; oversees the claims management software database and produces runs and reports for other departments and outside agencies as necessary.
• Oversees all internal and external ADA issues and programs for the City; monitors and plans for compliance with all existing and new laws; works with other departments to create and update city policies related to ADA.
• Oversees, coordinates, and tracks all medical examinations and programs for City employees including pre-employment physicals, Fit for Duty examinations, drug and alcohol testing; oversees, maintains and updates all confidential medical records.
• Administers loss prevention programs and addresses problem areas for both workers’ compensation and general liability; monitors programs for compliance with existing and new laws; analyzes and reviews policies and programs and coordinates changes with Human Resources and City Attorney’s Office.
• Oversees administration of Citywide training programs to minimize losses resulting from accidents, natural causes, regulatory non-compliance, and legal insurance claims against the City; oversees and maintains database for related training needs.
• Oversees, reviews, and maintains the Injury and Illness Prevention Program (IIPP) for the City; investigates and analyzes incident reports and complaints involving work-related injuries and illness; prepares reports noting hazards, violations, and accidents; recommends measures to prevent recurrence.
• Provides responsible staff assistance to the Director of Human Resources; conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to Risk and Safety programs, policies, and procedures as appropriate.
• Serves as the liaison for the Risk and Safety Division to other divisions, departments, and outside agencies; assists City departments with risk management issues and agreements.
• Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of Risk Management and Safety.
• Responds to and resolves difficult and sensitive citizen inquiries and complaints.
• Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operational characteristics, services, and activities of a comprehensive risk management and safety program.
• Principles, practices and terminology of occupational medicine, safety, and ADA laws and regulations.
• Principles and practices of loss reduction and loss control.
• Insurance principles, practices, and terminology.
• Municipal claims management, claims adjusting, and subrogation.
• Recent developments, current literature and information related to risk management administration.
• Principles and practices of customer service.
• Research techniques, methods, and procedures.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Principles and practices of program development and administration.
• Principles and practices of municipal budget preparation and administration.
• Principles of supervision, training, and performance evaluation.
• Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

• Oversee and participate in the management of a comprehensive risk management and safety program.
• Oversee, direct, and coordinate the work of lower level staff.
• Select, supervise, train, and evaluate staff.
• Participate in the development and administration of division goals, objectives, and procedures.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Manage confidential medical records and documents.
• Collect, compile, research, and analyze information and data.
• Evaluate and analyze risk management issues to take corrective action.
• Plan and organize work to meet changing priorities and deadlines.
• Remain calm and think clearly through real time emergency situations.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Prepare and administer large program budgets.
• Prepare clear and concise administrative and financial reports.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Work independently or as part of a team.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: A Bachelor’s degree from an accredited college or university with major course work in risk management, safety, business administration, public administration or a related field.

Experience: Seven years of increasingly responsible risk management or safety experience including two years of administrative and supervisory responsibility.

License or Certificate - Possession of an appropriate, valid driver’s license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard office setting. CONTINUOUS working indoors, dust from paperwork. Work schedule is 9/80 with alternating Fridays off in a biweekly period. Work environment is both formal and informal, team oriented, having variable tasks, pace, and pressure. Work is performed indoors in office and in meeting rooms.

Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment. CONTINUOUS sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. FREQUENT side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. OCCASIONAL squatting, kneeling, and reaching above and at shoulder height; moderate grasp to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing: Hear in the normal audio range with or without correction.

Date: April 2003
Johnson & Associates