REVENUE MANAGER

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under administrative direction, directs, manages, supervises, and coordinates revenue and cash management functions within the Finance Department including utility billing, treasury functions and collections; oversees and maintains all banking, investing, and cash flow functions for the City; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Director of Finance.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Assumes management responsibility for assigned services and activities of the City’s revenue and cash management functions including utility billing, treasury functions and collections.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
• Plans, directs, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Oversees and participates in the development and administration of assigned Division’s annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments.
• Directs the functions of the utility billing section including billing customers; assists the general public with utility billing questions and provides appropriate information.
• Manages and participates in cash management functions for the City including performing cash flow analysis, cash and bank reconciliations, and journal entries.
• Manages and monitors a variety of revenue sources for the City including sales tax, franchise fees, and property taxes.
• Manages and maintains banking functions including managing and participating in performing investment of funds, transferring bank funds, and processing wire transfers of funds; evaluates and recommends improvements to banking services; monitors daily bank balances.
• Directs internal collection and fiscal year-end activities including reconciliations and year-end accruals; develops and maintains relationships with outside collection vendors.
• Oversees outside collection vendors and contracts; ensures contracts are in compliance with applicable laws, regulations, and policies.
• Supervises transient occupancy tax audits as necessary.
• Provides responsible staff assistance to the Director of Finance; conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to revenue and cash management programs, policies, and procedures as appropriate.
• Serves as the liaison for assigned Division to other divisions, departments, and outside agencies; negotiates and resolves sensitive and controversial issues.
• Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of utility billing, treasury and collections.
• Responds to and resolves difficult and sensitive citizen inquiries and complaints.
• Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operational characteristics, services, and activities of a revenue and cash management program including utility billing and collections.
• Principles and practices of automated accounting systems.
• Principles and practices of governmental fund and cost accounting, budgeting, auditing, financial reporting and administration as practiced in municipal organizations.
• State law governing municipal finance including reporting requirements, development accounting, the investment of public funds, and the creation and retirement of debt.
• Posting ledger and journal activity, reconciliations, double-entry bookkeeping, math, and financial records.
• Principles, practices, terminology and procedures used in cash management and investment functions.
• Principles and practices of customer service.
• Principles, practices, and procedures of collection law.
• Principles and practices of program development and administration.
• Principles and practices of municipal budget preparation and administration.
• Principles of supervision, training, and performance evaluation.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

• Oversee and participate in the management of a comprehensive revenue and cash management program.
• Oversee, direct, and coordinate the work of lower level staff.
• Select, supervise, train, and evaluate staff.
• Participate in the development and administration of division goals, objectives, and procedures.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Coordinate, analyze, and reconcile complex financial data and transactions.
• Develop and implement efficient accounting procedures.
• Audit and analyze accounting systems and procedures to determine compliance with applicable laws, regulations, and policies.
• Prepare and administer large program budgets.
• Prepare clear and concise administrative and financial reports.
• Prepare clear, concise, and effective oral and written reports, both narrative and statistical.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Participate as an active member of the financial "team."
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: A Bachelor’s degree from an accredited college or university with major course work in accounting, finance, business administration or a related field.

Experience: Seven years of increasingly responsible experience in accounting, revenue management or investment operations including two years of administrative and supervisory responsibility.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard office setting. CONTINUOUS working indoors, dust from paperwork. Work schedule is 9/80 with alternating Fridays off in a biweekly period. Work environment is both formal and informal, team oriented, having variable tasks, pace, and pressure. Work is performed indoors in office and in meeting rooms.

Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment. CONTINUOUS sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. FREQUENT side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. OCCASIONAL squatting, kneeling, and reaching above and at shoulder height; moderate grasp to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing: Hear in the normal audio range with or without correction.

Date: April 2003
Johnson & Associates