NETWORK MANAGER

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under administrative direction, directs, manages, supervises, and coordinates the local and wide area networks, office automation systems, and centralized word processing center within the Information Systems Department; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Director of Information Systems.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Assumes management responsibility for the local and wide area networks, office automation systems, and centralized word processing center; oversees the implementation, configuration, support and maintenance of the City’s network.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
• Plans, directs, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Oversees and participates in the development and administration of assigned Division’s annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments.
• Ensures the availability of network services; monitors network operations to identify performance and capacity issues; monitors systems to control and support network traffic; identifies utilization and performance issues; makes recommendations to enhance network performance.
• Performs planning services for local and wide area network growth, which supports the City’s strategic direction.
• Researches, recommends, procures, installs, tests, and maintains a variety of network and word processing software upgrades and programs.
• Works with other departments to define appropriate strategies for optimal use of office automation, word processing and network systems; develops and implements changes and improvements.
• Investigates, analyzes, and resolves highly complex network related problems; resolves compatibility problems; troubleshoots systems hardware and software problems; recommends and implements changes and improvements.
• Oversees and provides technical assistance to employees who experience problems using office automation systems, networks, and centralized and distributed word processing.
• Designs, presents, and maintains initial and ongoing training programs for office automation, word processing, centralized dictation and a variety of PC-based applications; prepares and maintains user procedural manuals and training materials for all applications.
• Researches, designs, and executes disaster/recovery plans.
• Resolves difficult and complex network issues through effective utilization of information systems staff and use of vendor contracts; maintains a customer service orientation with the various users to ensure their needs are being met in a cost effective manner.
• Provides responsible staff assistance to the Director of Information Systems; conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to network programs, policies, and procedures as appropriate.
• Serves as the liaison for assigned Division to other divisions, departments, and outside agencies; negotiates and resolves sensitive and controversial issues.
• Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of local and wide area network development.
• Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operational characteristics, services, and activities of a comprehensive local and wide area network program.
• Operational characteristics and capabilities of a variety of information systems including network and personal computer operating systems, hardware, software, applications and peripheral equipment.
• Principles, practices, methods and techniques used in network development, maintenance and administration.
• Methods and techniques of evaluating network performance and capacity.
• Methods and techniques of resolving complex network system compatibility and integration issues.
• Network protocols, routing equipment and wiring systems.
• Principles and practices of network quality assurance.
• Principles and practices of network security and administration.
• Methods and techniques of developing technical manuals and instructional materials.
• Training techniques used in office automation applications, word processing, centralized dictation, and general computer applications.
• Principles and practices of program development and administration.
• Principles and practices of municipal budget preparation and administration.
• Principles of supervision, training, and performance evaluation. Principles of customer service.
• Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

• Oversee and participate in the management of a comprehensive local and wide area network program.
• Oversee, direct, and coordinate the work of lower level staff.
• Select, supervise, train, and evaluate staff.
• Participate in the development and administration of division goals, objectives, and procedures.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Conduct research and make recommendations using sound independent judgment.
• Develop and present effective training programs for all areas of responsibility.
• Organize work and establish priorities to meet needs of users.
• Prepare and maintain procedural manuals and a variety of related records and reports.
• Prepare and administer large program budgets.
• Prepare clear and concise administrative and financial reports.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: A Bachelor’s degree from an accredited college or university with major course work in computer science, information systems or a related field. A Master’s degree in a related discipline is highly desirable.

Experience: Seven years of increasingly responsible local and wide area network management experience including two years of administrative and supervisory responsibility.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard office setting. CONTINUOUS working indoors, dust from paperwork. Work schedule is 9/80 with alternating Fridays off in a biweekly period. Work environment is both formal and informal, team oriented, having variable tasks, pace, and pressure. Work is performed indoors in office and in meeting rooms.

Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment. CONTINUOUS sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. FREQUENT side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. OCCASIONAL squatting, kneeling, and reaching above and at shoulder height; moderate grasp to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing: Hear in the normal audio range with or without correction.

Date: April 2003
Johnson & Associates