METER READER SUPERVISOR

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under direction, supervises, assigns, reviews, and participates in the work of staff responsible for water meter reading operations; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to assigned area of responsibility.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for water meter reading operations.
• Establishes schedules and methods for providing water meter reading operations and services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
• Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures.
• Participates in the selection of assigned staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
• Participates in the preparation and administration of the assigned program budget; submits budget recommendations; monitors expenditures.
• Maintains records concerning operations and programs; prepares reports on operations and activities.
• Performs the more technical and complex tasks of the work unit.
• Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of water meter reading operations; incorporates new developments as appropriate into programs.
• Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operations, services, and activities of a water meter reading operations program.
• Principles and practices used of water meter reading operations.
• Principles of supervision, training, and performance evaluation.
• Basic principles and practices of municipal budget preparation and administration.
• Principles and procedures of record keeping.
• Principles of business letter writing and basic report preparation.
• Operation and appropriate usage of various types of water meters.
• Operational characteristics of general maintenance and construction equipment and tools used in work activities.
• Operational characteristics of hand held and radio meter reading equipment.
• Geography of the area and location of meters.
• Principles and practices of customer service.
• Occupational hazards and standard safety practices.
• Modern office procedures, methods, and equipment including computers.
• Computer applications such as word processing, spreadsheets, and statistical databases.
• Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

• Coordinate and direct a water meter reading operations program.
• Supervise, organize, and review the work of assigned staff involved in water meter reading operations.
• Select, train, and evaluate staff.
• Recommend and implement goals, objectives, policies, and procedures for providing water meter reading operations.
• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.
• Prepare clear and concise reports.
• Participate in the preparation and administration of assigned budgets.
• Plan and organize work to meet changing priorities and deadlines.
• Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.
• Work cooperatively with other departments, City officials, and outside agencies.
• Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: Equivalent to the completion of the twelfth grade. Supplemental college level course work in Water Technology or a related field is desirable.

Experience: Four years of responsible water meter reading experience including maintenance experience in the waterworks field and one year of lead supervisory responsibility.

License or Certificate - Possession of a valid Grade 2 Water Distribution Operator certificate. Possession of a valid driver’s license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in a standard office setting with occasional outdoor work at meter location sites. Occasional exposure to: extreme temperatures, humidity, rain; slippery or uneven surfaces and rough terrain; moving mechanical parts; excessive noise and vibration from meter repair equipment and compressors as well as driving vehicles; blood borne pathogens and other biohazards in meter boxes. Work is occasionally performed at heights while working on embankments or inclines. Work schedule is a 9/80; subject to 24-hour emergency callbacks and standby and requires working varying hours, overtime, weekend and holidays. Work environment is both formal and informal, team-oriented, having both routine and variable tasks with variable pace and pressure.

Physical: CONSTANT sitting; reaching below shoulders; pushing and pulling of office items and meters; fine manipulation, simple grasping and repetitive use of hands to use hand held processor, read meters, operate a computer and use telephones, radios and calculators; FREQUENT lifting and carrying of objects weighing up to 25 pounds; driving from site to site. OCCASIONAL standing, walking, crawling, kneeling, climbing, balancing, stooping, squatting; bending and twisting at the waist and neck to read papers and keyboards; reaching above the shoulder; power grasping to use a shovel, meter stick or open trucks and lids; lifting and carrying meter lids weighing up to 75 pounds; walking on uneven ground or terrain.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens, meters, and printed documents, and to operate equipment.

Hearing: Hear in the normal audio range with or without correction to listen for signs of danger, operate a radio and communicate with others.

December 2007
Revised by MH/Department

Date: November 2004
Johnson & Associates