LIBRARY VOLUNTEER COORDINATOR

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general direction, develops and administers the City Library volunteer program including recruiting, interviewing, selecting, training, and placing volunteers; develops and implements program goals and objectives; and performs a variety of administrative tasks in support of assigned area of responsibility.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Develops, coordinates, implements, administers, promotes and oversees the City Library volunteer program; participates in the development and implementation of program goals, objectives, policies, procedures, and priorities; develops strategies for the achievement of these goals; modifies program in response to changing needs.
• Recruits, screens, interviews, hires and places volunteers for the library and associated programs; provides volunteer orientation, training, and performance evaluation.
• Assesses volunteer needs of the City library on a continuing basis; confers with appropriate staff to evaluate their volunteer needs; coordinates with staff to develop volunteer jobs and projects; develops necessary job descriptions, procedures, and forms.
• Coordinates employee personnel relations and personnel issues regarding volunteers; participates in the resolution of complaints and performance issues; terminates volunteers as necessary.
• Coordinates with media and other resources to recruit volunteers, support program, and creates awareness for library volunteer programs.
• Establishes and maintains liaisons with community groups, service clubs, businesses, schools, and the public regarding the library volunteer program; provides information and referrals regarding the volunteer program and volunteer opportunities to community groups and individuals through presentations and other outreach activities.
• Develops and implements activities and programs to promote volunteer recognition, motivation, and retention; develops and maintains positive relationships with volunteers; plans and coordinates formal recognition program; participates in recognition of volunteers in community presentations.
• Maintains records and develops reports concerning program operations and program effectiveness; maintains and files records and reports; prepares statistical reports as required.
• Develops and updates volunteer program materials including forms, manuals, and procedures.
• Participates in the development, administration, and monitoring of the volunteer program budget;
  tracks expenditures; projects future funding needs; maintains relevant records and documentation.
• Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Principles, techniques, and practices of planning, developing, directing, and administering a volunteer program.
• Principles and practices of program development and administration.
• Principles of human resources management including methods and techniques used in recruiting, interviewing, and job counseling.
• Principles of supervision, training and performance evaluation.
• Local community resources, civic and social organizations, and sources of volunteers.
• Organization and operation of municipal government.
• Principles and techniques of community relations, including public speaking.
• Modern office procedures, methods, and equipment including computers and various software packages.
• Recent developments, research methods, current literature, and sources of information related to volunteer programs and program administration.
• Basic principles and practices of budget preparation and administration.
• Methods and techniques of effective report preparation and presentation.
• English usage, spelling, grammar, and punctuation.
• Pertinent federal, state and local laws, codes and regulations.

Ability to:

• Develop, organize, and coordinate the activities and services of the library volunteer program.
• Lead, inspire, and motivate persons who volunteer and or wish to volunteer.
• Recruit, select, and place qualified volunteers in appropriate jobs.
• Evaluate skills and abilities of volunteers in order to place them effectively.
• Provide sufficient and appropriate training for volunteers.
• Persuade and motivate staff to utilize the services of volunteers.
• Perform responsible and difficult programmatic and administrative duties involving the use of independent judgment and personal initiative.
• Integrate volunteer services with City activities.
• Respond to requests and inquiries from the general public and other City departments.
• Analyze program effectiveness and make recommendations for change.
• Coordinate and participate in the development and administration of program goals, objectives, and procedures.
• Identify and respond to sensitive community and organizational issues, concerns, and needs.
• Elicit community and organizational support for the volunteer program.
• Establish and maintain various data collection, record keeping, tracking, and reporting systems.
• Prepare clear and concise reports.
• Operate a variety of office equipment including personal computers and related peripheral equipment and software applications.
• Allocate limited resources in a cost effective manner.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: Two years of college with major course work in business administration, psychology, sociology, education, public administration or a related field. A Bachelor’s degree from an accredited college or university with major course work in social services, communications or library studies is desirable.

Experience: Two years of increasingly responsible experience in the supervision and administration of a volunteer program and one year of experience as a volunteer.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard office environment; temperature variations within the building and from indoors to outdoors; possible mechanical hazards of equipment and papers. Work is performed in 80- hour bi-weekly work periods, with unscheduled breaks. Occasional overtime may be required for adequate staffing of library facilities, and incumbents may be required to work weekends, nights and holidays. Work is performed primarily indoors at library facilities. Work setting is formal, team-oriented, having both routine and variable tasks. Work pace and pressure is variable, but frequently fast-paced and high pressure.

Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment. CONTINUOUS sitting, upward and downward flexion of neck; fine finger dexterity and light to moderate finger pressure to manipulate keyboard, equipment controls and other office equipment; pinch grasp to manipulate writing utensils. FREQUENT side-to-side turning of neck, walking, standing, bending and stooping, pushing/pulling, twisting at waist, moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. OCCASIONAL squatting, kneeling, reach above and at shoulder height, lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing: Hear in the normal audio range with or without correction.

Date: November 2006
Johnson & Associates

Revised: November 27, 2006
Library/HR