EMERGENCY MEDICAL SERVICES COORDINATOR
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under direction, manages and oversees all aspects of the City’s Emergency Medical Services (EMS) program within the Fire Department; performs a variety of staff functions in planning, organizing, coordinating, monitoring, and evaluating, all technical and administrative aspects of the paramedic and other EMS activities of the Fire Department and the City of Escondido; coordinates assigned activities with other divisions, departments, and outside agencies; and designs, implements, and monitors Continuous Quality Improvement Programs.
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Manages and oversees all aspects of the City’s Emergency Medical Services (EMS) program within the Fire Department; develops objectives for the program; recommends, implements, and evaluates policies, procedures, and operating standards for assigned services and activities.
- Oversees and monitors EMS program operation and personnel for compliance with state and local laws and regulations; evaluates legislation as it impacts the EMS program; performs contract compliance audits as necessary.
- Reviews, monitors, and revises continuing education program course content to ensure employees meet state and national requirements; conducts and/or schedules and coordinates training.
- Designs, implements, and monitors Continuous Quality Improvement Programs including EMS and dispatch programs; evaluates, coordinates, and monitors quality improvement issues.
- Develops, administers and monitors the EMS program budget; participates in the forecast of funds needed for equipment, materials, and supplies; coordinates the maintenance and replacement of EMS equipment; purchases equipment, materials, and supplies as necessary.
- Investigates complaints and inquiries relating to EMS; oversees, recommends, and coordinates corrective action.
- Trains, evaluates, and motivates personnel to ensure performance meets department standards; serves as a resource to the supervising Captains by providing input regarding evaluation of paramedics and EMT personnel; recommends disciplinary action as necessary.
- Researches and develops medical operational procedures on a local, county and statewide basis.
- Develops and maintains positive communications and working relationships with those of other departments, divisions, and outside agencies and organizations; represents the Fire Department on all State and local EMS activities; researches, prepares, and presents various reports and public presentations related to the City’s EMS program.
- Assists in the development, delivery, and evaluation of other training programs not related to the EMS program for the Fire Department as necessary.
- Participates in city-wide mass casualty medical preparedness program. Provides leadership and vision for the department’s EMS planning process.
- Assists in the testing, evaluating, and selection of personnel; performs orientation for all new paramedics and EMTs.
- Manages the private ambulance licensing and certification program and monitors the performance of the ambulance companies operating in the City.
- Maintains records and prepares reports concerning new or ongoing programs and program effectiveness.
- Attends and participates in various EMS organizations and committees; represents the City and Fire Department regarding all EMS issues.
- Performs related duties as required.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
- Operations, services, and activities of an Emergency Medical Services program.
- Modern and complex principles and practices of public safety and EMS operations.
- Modern methods used to develop, implement, and monitor an EMS program.
- Pre-hospital care system and emergency health care practices and procedures.
- Management skills necessary to plan and organize tasks.
- Organizational analysis, public administration and program development.
- Research techniques, sources of information and report presentation.
- Adult teaching principles, training methods, communications and group instruction.
- Concepts and principles of EMS Quality Improvement.
- Principles and practices of customer service.
- Office procedures, methods, and equipment including computers and applicable software applications.
- Basic principles and practices of municipal budget preparation and administration.
- Principles and procedures of record keeping.
- Principles of business letter writing and basic report preparation.
- Pertinent federal, state, and local laws, codes, and regulations.
- Organize, plan, implement and assume management of the EMS program, including scheduling, coordination and conflict resolution.
- Recommend and implement goals, objectives, policies and procedures for providing Emergency Medical Services.
- Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
- Analyze and accurately interpret situations and problems, and make sound policy/procedure decisions and recommendations in accordance with laws, regulations and policies.
- Compile, analyze, organize, and present statistical data and technical reports in a clear, logical manner.
- Evaluate provision of paramedic and EMT medical care through direct observation and review of medical reports.
- Be proactive in anticipating and preparing for changing trends in the provision of health care in general and EMS in particular.
- Conduct research and prepare and present effective oral and written reports.
- Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.
- Participate in the preparation and administration of assigned budgets.
- Operate office equipment including computers and supporting software applications.
- Work independently in the absence of supervision.
- Work cooperatively with other departments, City officials, and outside agencies.
- Plan and organize work to meet changing priorities and deadlines.
- Demonstrate an awareness and appreciation of the cultural diversity of the community. C
- ommunicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training: A Bachelor’s degree from an accredited college or university with major course work in business administration, public administration, education, health care or a related field
Experience: Five years of experience in the Emergency Medical Services Field as either an EMT-P or an MICN.
License or Certificate - Possession of an appropriate, valid driver’s license. Must possess and maintain current licensure in California, and accreditation in San Diego County, as either an EMT-P, an MICN, or a PA. Must be able to obtain and maintain status as an approved provider of ALS and BLS continuing education in San Diego County.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Indoor and outdoor environment. Exposure to temperature swings from indoors to outdoors; extreme noise of sirens and emergency equipment; working outdoors at emergency scenes with paramedics; fumes and odors of medical supplies and chemicals; dust from atmospheric conditions, emergency scenes and excessive paperwork; hazardous materials at emergency scenes, including communicable diseases, blood and bodily fluids. Work period is 80 hours biweekly, with unscheduled breaks. Work may be performed outside regular working hours; overtime pay does not apply under FLSA standards. Work may be performed in office or field; some functions of position may be appropriate for telecommuting on approval of department head. Work environment is both formal and informal, team and autonomy oriented, having both routine and variable tasks, with variable pace and pressure, frequently fast paced.
Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment and to occasionally perform duties outdoors at emergency scenes with paramedics. CONTINUOUS sitting, upward and downward flexion of neck, side-to-side turning of neck; light grasp and fine finger dexterity to operate office equipment such as computer keyboards, telephones, pencils and other writing materials; moderate grasp to lift books, manuals and supplies. FREQUENT walking, bending and stooping, pushing/pulling. OCCASIONAL standing, squatting, climbing; lifting objects weighing up to 25 lbs. from below waist to chest level and transporting distances up to two city blocks; moderate to firm twist/torque to manipulate dials, knobs, open compartments in paramedic units. INFREQUENT reaching at and above shoulder height, kneeling, twisting at waist; lifting objects weighing up to 25 lbs. at and above shoulder level. In emergency situations may be required to operate various medical equipment and/or perform medical procedures consistent with incumbent’s level of certification.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.
Hearing: Hear in the normal audio range with or without correction.
Date: April 2003
Johnson & Associates