CUSTODIAL SUPERVISOR

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general direction, supervises, assigns, reviews, and participates in the work of custodial staff engaged in a variety of manual tasks in the cleaning and general upkeep of assigned City buildings, facilities and adjacent areas; ensures work quality and adherence to established policies and procedures; performs related work as required.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Acts as a working supervisor and assumes responsibility for the cleanliness of City buildings and other assigned areas.
• Plans, prioritizes, assigns, supervises, reviews, and participates in the work of custodial staff engaged in a variety of manual tasks in the cleaning and general upkeep of assigned City buildings, facilities and adjacent areas.
• Plans and schedules the work of custodians including the preparation of shift schedules; allocates resources accordingly.
• Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures.
• Participates in the selection of assigned staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
• Receives, issues and maintains inventory control of custodial supplies.
• Inspects facilities and buildings on a routine basis to monitor quality; inspects and evaluates work in progress and upon completion to assure that repairs, maintenance, and project activities are performed in accordance with City regulations, policies, and operating procedures and practices; identifies problem areas and takes corrective action.
• Monitors work sites and activities and ensures adherence to safe work practices and procedures; responds to and resolves complex work related or equipment operating problems.
• Monitors performance of contract custodial services; schedules and oversees assigned contractors to ensure quality of work, compliance with City specifications and conformance with department plans and programs.
• Directs the setup and arrangement of City facilities for meetings.
• Ensures that City buildings and facilities are secured and that alarm systems are activated at the end of the custodial work shift.
• Assists in accumulation of data for the budget; submits budget recommendations; monitors expenditures.
• Maintains records concerning operations and programs; prepares reports on operations and activities.
• Estimates time, materials, and equipment required for jobs assigned; requisitions materials as required.
• Attends and participates in professional group meetings; maintains awareness of new trends and developments; incorporates new developments as appropriate into programs.
• Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operations, services, and activities related to the cleaning and general upkeep of assigned City buildings, facilities and adjacent areas
• Materials, methods, techniques, and terminology used in the cleaning and general upkeep of assigned City buildings, facilities and adjacent areas.
• Principles of supervision, training, and performance evaluation.
• Operational characteristics of equipment and tools used in work activities.
• Proper procedures used in the maintenance and repair of hand and power tools.
• Occupational hazards and standard safety practices.
• Customer service principles and practices.
• Methods and techniques of public relations.
• Basic principles and practices of municipal budget preparation and administration.
• Principles and procedures of record keeping.
• Principles of business letter writing and basic report preparation.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

• Coordinate and direct cleaning and general upkeep of assigned City buildings, facilities and adjacent areas.
• Supervise, organize, and review the work of staff involved in assigned maintenance program areas.
• Participate in the selection, training, and evaluation of assigned staff.
• Recommend and implement goals, objectives, policies and procedures for assigned services and activities.
• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.
• Prepare and maintain records including time and material use records.
• Prepare clear and concise reports.
• Participate in the preparation and monitoring of assigned budget.
• Plan and organize work to meet changing priorities and deadlines.
• Estimate time, materials, equipment, and costs needed to perform various work.
• Effectively represent the City to outside individuals and agencies to accomplish goals and objectives.
• Work cooperatively with other departments, City officials, and outside agencies.
• Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.
• Ensure adherence to safe work practices and procedures; ensure safety around work areas in high traffic.
• Respond to maintenance/repair emergencies.
• Safely drive and skillfully operate equipment and machinery.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: Equivalent to the completion of the twelfth grade.

Experience: Three years of responsible custodial experience including one year of lead supervisory responsibility.

License or Certificate - Incumbents must possess a valid Class “C” California driver’s license at the time of application.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard office and field setting with travel from site to site. Some exposure to noise, dust, grease, smoke, fumes, noxious odors, gases, and all types of weather and temperature conditions; exposure to mechanical and electrical hazards. Work and/or walk for long periods of time on various types of surfaces including slippery or uneven surfaces and rough terrain. Work schedule is a 9/80; subject to 24-hour emergency callbacks and standby and requires working varying hours, overtime, weekends and holidays. Work environment is both formal and informal, team-oriented, having both routine and variable tasks with variable pace and pressure. Work is performed both indoors in office and shop area and outdoors in streets and parks.

Physical: Primary functions require sufficient physical ability to work in an office and field setting and operate assigned equipment. FREQUENT walking, standing, sitting, downward flexion of neck, side-to-side turning of neck, lifting below and at waist level of objects weighing up to 25 lbs. and transporting for distances up to 300 feet; OCCASIONAL bending and stooping, squatting, reaching above and at shoulder height, kneeling, balancing above ground, pushing/pulling, twisting at waist, upward flexion of neck; lifting of objects weighing 26-75 lbs. from below waist to above shoulder level either with or without assistance and transporting for distances up to 25 feet; lifting of objects weighing over 75 lbs. with assistance and transporting for distances less than 10 feet; manual dexterity to operate computer keyboard, grasp writing materials; strength to grasp hand and power tools; INFREQUENT crawling, climbing; lifting of objects weighing 26 lbs. to over 100 lbs. from below waist to chest level either with or without assistance and transporting for distances less than 10 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing: Hear in the normal audio range with or without correction.

Date: December 2006
MH/Department